Frequently Asked Questions
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Ordering With Us
Q. I want to know how much it will cost to ship my order, where can I find this information?
A. Place your selected chocolate items in your basket and proceed to the checkout stage. Before you submit your credit card details you will be quoted your shipping charge as well as the cost of your chocolate items. If your country is not listed, please contact us and include information on the size of your order and the exact address to which you would like it delivered.
Q. If more than one box of chocolates is ordered going to the same address, is there a reduced shipping charge?
A. Yes, the shipping charges are weight based and economies of scale apply for multiple purchases delivered to the same address.
Q. How long will it take for my order to arrive?
A. Delivery time depends on where you would like us to deliver your order. Generally, we will deliver within a week, in some cases we can deliver the next day!
Storage
Q. How should Butlers Chocolates be stored?
A. Butlers Chocolates can be stored at room temperature, ideally between 15-18 Celsius in a dry, odourless place away from heat sources and out of direct sunlight. It is best not to store Butlers Chocolates in the fridge due to their very low temperature and excessive moisture which may cause chocolate to bloom.
Q. What is “Blooming”?
A. Blooming occurs when the cocoa butter in the chocolate reacts to changes in temperature. Blooming causes the chocolate to appear dull or whitish on the surface. It can be caused by excessive heat or cold. This doesn’t affect the taste but can spoil the appearance.
Q. How long will Butlers Chocolates remain fresh?
A. Butlers Chocolates will maintain their fresh taste for at least three months if they are kept at room temperature and not exposed to adverse temperatures or humidity. Each individual box of Butlers Chocolates is marked with a best before date so you can enjoy Butlers Chocolates at their maximum freshness.
Health
Q. Do Butlers chocolates contain nuts?
A. Butlers Chocolates are produced on shared equipment that also produces products that incorporate nuts. Therefore, all Butlers Chocolates products may contain nut traces.
Q. I suffer from migraine if I eat chocolate. Is there any chocolate that I can eat that will not give me migraine?
A. It is generally the cocoa mass ingredient in milk and dark chocolate that causes migraine in some people. Why not try Butlers white chocolate as it does not contain cocoa mass.
Q. What is the difference between milk, dark and white chocolate?
A. Dark chocolate (also known as plain or bittersweet) is made with cocoa butter and cocoa mass and contains no milk. Milk chocolate is made with cocoa butter, cocoa mass, butter and sugar which give it a lighter texture. White chocolate is made with cocoa butter, milk and sugar.
Q. What percentage of cocoa is contained in Butlers Chocolates?
A. Butlers dark chocolate is made with 58% cocoa solids. Butlers milk chocolate contains 32% cocoa solids & 20% milk solids. Butlers white chocolate contains 26% cocoa solids and 20% milk solids. Butlers Chocolates also produce a delicious selection of 70% dark chocolate such as the 100g Organic 70% Dark Chocolate Bar and the 64g 70% Dark Chocolate Bar.
Q. Do Butlers manufacture diabetic chocolate?
A. No, Butlers do not manufacture any Diabetic chocolate. According to the Diabetes Federation of Ireland, diabetic chocolate often contains a bulk sweetener instead of sugar which also raises blood sugar levels.
Q. Are Butlers Chocolates suitable for vegetarians?
A. Yes, Butlers Chocolates are suitable for vegetarians.
Where Can I Purchase Butlers Chocolates
Q.Where Can I buy Butlers Chocolates?
A. Butlers Chocolates are available to purchase at the Butlers Chocolates Online Shop, at any one of Butlers Chocolate Cafés and at premium retail outlets in Ireland including the following:
- A Day to Remember, Stillorgan, Co. Dublin
- Arnotts, Dublin
- Avoca Handweavers, Wicklow and Dublin
- Belfast City Airport
- Belfast International Airport
- Bewleys, Blackrock, Dublin
- Blarney Woollen Mills, Bunratty and Cork
- Boggins, Co. Wexford
- Bolands, Kinsale, Cork
- Cards n’ Things Tullamore and Mullingar
- Carolls of Dublin
- Celebrations, Blanchardstown Shopping Centre, Dublin
- Chocolate Heaven, Athlone, Co. Westmeath
- Christy’s of Cobh
- Christy’s of Killarney
- Clerys, Dublin
- Cork Airport
- Donnybrook Fair, Dublin
- Dublin Airport
- Eason’s, Limerick, Tralee, Dublin, Cork & Ballina, Co. Mayo
- Farranfore Airport, Co. Kerry
- Four Masters, Donegal Town, Donegal
- Hallmark, Drogheda, Dundalk and Monaghan.
- House of Cards, Gorey, Co. Wexford
- Ivan’s, Limerick
- Kate’s Kitchen, Sligo Town, Sligo
- Kilkenny Design, Kilkenny City
- Kilkenny, Nassau Street, Dublin
- Knock Airport, Co. Clare
- McCambridges, Galway City
- Meadows & Byrne, Dun Laoghaire and Cork City
- Mrs O’Malleys, Enniskillen, Co. Fermanagh
- Mulveys, Carrick-on-Shannon, Co. Leitrim.
- Nolans, Clontarf, Dublin
- O’Connors, Killarney, Co. Kerry
- Shannon Airport, Co. Clare
- Swalk, Rathmines, Dublin
- Tivoli Cards, Clonmel, Co. Tipperary
- Westgate Design, Wexford Town, Co. Wexford
Q: Can I purchase Butlers Chocolates in the UK?
A. To find your nearest Butlers Chocolates retailer, please call our distributor. Petty, Wood & Co. Ltd., on (0044) 01 264 333 393. Please have your postcode handy and the team there will be able to tell you the location of your closest stockist. Butlers Chocolates are also widely available in most major airports throughout the UK and at Waitrose stores.
Q. Do you have any retail outlets in the US?
A. We do not currently have any retail outlets in the US. However, we do ship all of the products listed on this website to any address worldwide where possible.
Charities & Donations
Sponsorship requests are only accepted in writing, by post to Butlers Chocolates, Clonshaugh Business Park, Dublin 17, or by email to sponsorship@butlers.ie.
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