Welcome to the Butlers Chocolates website. The following are the terms and conditions for use of and purchase of products from Butlers Chocolates. Use of the Butlers Chocolates website constitutes your agreement to follow and be bound by these terms, which may at any time, be amended. Your use at any time thereafter constitutes your agreement to be bound by the terms as amended.
Placing an Order
- Orders are processed weekdays Mondays - Fridays only.
- We will make every effort to process your order as soon as possible.
- We will do our very best to dispatch orders placed before 12.00pm (GMT) for delivery the next day.
- During busy periods and bank holidays and public holidays your order may be processed up to 72 hours after you place it.
- In order to help us deliver your package as quickly and efficiently as possible, please provide the recipient’s telephone number.
- We have a satisfaction guarantee behind every purchase and we want our customers to believe in our service as much as we do. If for any reason, you are not completely satisfied with any of our products, simply return them to us within 7 days with an explanation for a prompt, courteous replacement, exchange or refund.
- If a product is out of stock or unavailable for your order, we will contact you by phone or email and product of equal or greater value will be substituted in its place.
Customers Ordering from Warm Climates
- Due to the high temperatures during the summer months, we kindly ask all customers to provide an address where your chocolates can be safely delivered by the courier on their first delivery attempt (e.g. work address).
- We take all necessary precautions with regards to high temperatures in order to provide our customers with the best possible service.
- We cannot take responsibility for melted or stolen chocolates in situations where customers authorise couriers to leave parcels on a doorstep.
- We reserve the right to suspend slower delivery options during hot weather.
Tracking Your Order
- You will receive an email when your package has been dispatched via GLS or FedEx. This excludes Royal Mail, New Zealand and Australian couriers.
- You can also track your order here (link to tracking)by entering your email address or logging in to your account. (link)
- Deliveries are Monday to Friday only.
- We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address, phone number and other details are incorrect, so please be vigilant when entering delivery address details.
- Refunds do not apply in the following circumstances;
- if delivery was attempted but the recipient was not home.
- if the address provided is incorrect or incomplete.
- if the delivery is left at the front door and not signed for at your request.
- if delivery was delayed due to inclement weather or strikes.
- In other extraordinary circumstances.
- Butlers Chocolates cannot be held responsible for delays in the receipt of an order due to bad weather, customs clearance, customs inspection or any other customs regulation.
- Please note we cannot accept delivery to PO Box addresses and recipient telephone numbers must be provided with each order.
- PayPal Customers, please remember to include phone numbers.
- Currently Fed Ex do not deliver to Australia, delivery is restricted to courier service only.
- All prices include fuel surcharge, Butlerschocolates.com reserves the right to alter its shipping prices at any time in line with increases in fuel charges. This does not affect your statutory rights.
- If your delivery country is not listed, please contact us.
- If you require special delivery arrangements, please contact us.
- The recipient shall be liable for any taxes and or duties applicable upon delivery.
- During seasonal times, we may display cut off delivery times on the Butlers Chocolates website.
- Butlers Chocolates will not accept responsibility for late delivery of orders placed after notified dates and times.
- Butlers Chocolates are not offered on a sale or return basis as they are a fresh product and all goods are the property of Butlers Chocolates until all outstanding debts to Butlers Chocolates have been settled in full.
- Butlers Chocolates reserves the right to refuse to supply any individual or company and reserves the right to deny access to the www.butlerschocolates.com website.
- We are happy to include a personal message with your delivery. Please type it at the order stage and we will reprint your special greeting on a Butlers gift card and include it with your gift.
- At Butlers Chocolates, online security is our priority. Your credit card authorisation is protected with “Verified by Visa” and MasterCard “Secure Code” systems to ensure your safety against unauthorised transactions.
- Our website operates on a secure server, which means that all confidential information is encrypted and protected to make butlerschocolates.com a safe and secure shopping environment.
- The Butlers Chocolates website and its contents together with any trade names used by Butlers Chocolates are protected by intellectual property rights and may not be used without written permission.
- Butlers Chocolates does not accept any responsibility for any external sites linked or connected to the Butlers Chocolates website and services contained therein.
www.butlerschocolates.com is provided in English only.