How can we Help?
We would love to hear from you by phone, or email.
Call our customer care team: 01 6710599 (Ireland) or 00 353 1 671 0599 (International) from 9am to 5.30pm, Monday to Friday, excluding Bank Holidays.
General Enquiry
If you have a general enquiry, comment or would like to tell us how we can improve, please email us at
chocolate@butlers.ieHappiness Loyalty Card Query
Online Chocolate Order Query
- If you have a question about an order you have placed, you can check your order status here.
- If you are experiencing difficulty in placing an order, email us at website@butlers.ie or call 00 353 1 671 0599 during office hours (9am - 5.30pm Monday to Friday) and we'll try to resolve your issue as quickly as possible.
- If your order relates to deliveries for New Zealand or Australia, please contact our local Butlers Chocolate Café by email to peter@nz.butlerschocolates.com or call 00 64 4 5770073.
A query about Butlers Chocolate Café
- If you would like to contact us about a specific Café matter, please email cafe@butlers.ie.
- Please use our Café locator if you wish to contact one of our Cafés directly.
Butlers Chocolate Visitor Experience Booking
If you have a query regarding your booking for the Butlers Chocolate Experience please email us at
experience@butlers.ie or call our customer service team on
01 671 0599 Monday to Friday 9am to 5.30pm and
01 474 8159 at weekends.
Wholesale Enquiry
Please email
trade@butlers.ie and include your location and a contact telephone number
Corporate Chocolate Gifts
Butlers Chocolate Café International Franchising
Working with us
If you would like to work with us, please view our current vacancies
here or email a current C.V and cover note to
careers@butlers.iePress Query
Complaints
We know that sometimes not everything goes to plan. In the first instance, please get in touch to tell us about it.
- If you are in one of our Cafés, please speak to a manager/person in charge.
- By phone: Please call our Customer Care team on 01 671 0599 from Ireland, 00 353 1 671 0599 from abroad
- Online: If you have registered an account with us, please log in and raise a ticket via your online dashboard
- If you don’t currently have an account with us, please use the contact form opposite
- In writing: Write to us at Customer Care, Butlers Chocolates UC, Clonshaugh Business Park, Dublin 17, Ireland
We will try to answer and resolve your query as quickly as possible. However, in some instances if further investigation may be required, we and we will keep you updated along the way.
Alternative Dispute Resolution can be accessed here.
Write to us
Butlers Chocolates UC, Clonshaugh Business Park, Dublin 17, Ireland
