FREE EXPRESS US DELIVERY ON ORDERS OVER $100 - FRESH FROM OUR IRISH FACTORY.
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How can we Help?

We would love to hear from you by phone, or email.

Call our customer care team: 01 6710599 (Ireland) or 00 353 1 671 0599 (International) from 9am to 5.30pm, Monday to Friday, excluding Bank Holidays.

General Enquiry
Happiness Loyalty Card Query
Online Chocolate Order Query
A query about Butlers Chocolate Café
Butlers Chocolate Visitor Experience Booking
Wholesale Enquiry
Corporate Chocolate Gifts
Butlers Chocolate Café International Franchising
Working with us
Press Query

Complaints

We know that sometimes not everything goes to plan. In the first instance, please get in touch to tell us about it.

  • If you are in one of our Cafés, please speak to a manager/person in charge.
  • By phone: Please call our Customer Care team on 01 671 0599 from Ireland, 00 353 1 671 0599 from abroad
  • Online: If you have registered an account with us, please log in and raise a ticket via your online dashboard
  • If you don’t currently have an account with us, please use the contact form opposite
  • In writing: Write to us at Customer Care, Butlers Chocolates UC, Clonshaugh Business Park, Dublin 17, Ireland

We will try to answer and resolve your query as quickly as possible. However, in some instances if further investigation may be required, but we will keep you updated along the way.

Alternative Dispute Resolution can be accessed here.

Write to us

Butlers Chocolates UC, Clonshaugh Business Park, Dublin 17, Ireland