You might find a quick answer here. If not, please contact us using any of the methods below - we're very happy to hear from you.

  • If you have a question about an order you have placed, you can check your order status here.
  • If you're experiencing difficulty in placing an order, email us at or call 00 353 1 671 0599 during office hours (9am - 5.30pm Monday to Friday) and we'll try to resolve your issue as quickly as possible. If your order relates to deliveries for New Zealand or Australia, please contact our local Butlers Chocolate Café by email to or call 00 64 4 5770073. 
  • If you have a query regarding a booking for the Butlers Chocolate Experience please email us at or call our customer service team on 01 671 0599.
  • We aim to respond within one working day of receiving your email during business hours.

For all customer service queries

Call our customer service team 01 6710599 (Ireland) 00 353 1 671 0599 (International) from 9am to 5.30pm Monday to Friday or complete our contact form opposite to send an email to our team.


If its a website query, it would be very helpful if you could copy and paste any relevant links into your email/form.

Write to us

Butlers Chocolates UC,
Clonshaugh Business Park, Dublin 17, Ireland

Contacting our Cafés

Please use our Café locator if you wish to contact one of our Cafés directly

Butlers Happiness Card

Email us at

Other useful contact details

Complaint handling and dispute resolution process

We hope that you're pleased with any purchase from Butlers Chocolates. However, if there's something you're not happy with, please get in touch with the relevant department so that we can try to put matters right.

  • In the first instance, if you're in one of our Cafés, please speak to a manager/person in charge.
  • Contact us via email, phone or by post using the details above.
  • Alternative Dispute Resolution can be accessed here.