Current dispatch times are 3 working days, please allow additional days for delivery.
Due to Covid19, delivery times are extended.

COVID-19 Update: FIND OUT MORE HERE

Butlers Chocolates

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If you already have items in your basket they will be transferred, but will be subject to local pricing and promotions. Some items may not be available for sale in your selected region and will be removed.
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shipping to one address in Ireland on orders over €75 UK & European shipping from €15 International shipping

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How can we Help?

We would love to hear from you by phone, or email.

Call our customer care team: 01 6710599 (Ireland) or 00 353 1 671 0599 (International) from 9am to 5.30pm, Monday to Friday, excluding Bank Holidays.

General Enquiry

If you have a general enquiry, comment or would like to tell us how we can improve, please email us at chocolate@butlers.ie

Happiness Loyalty Card Query

Please email happiness@butlers.ie and include your card number if possible.

Online Chocolate Order Query

If you have a question about an order you have placed, you can check your order status here.
If you are experiencing difficulty in placing an order, email us at website@butlers.ie or call 00 353 1 671 0599 during office hours (9am - 5.30pm Monday to Friday) and we'll try to resolve your issue as quickly as possible.
If your order relates to deliveries for New Zealand or Australia, please contact our local Butlers Chocolate Café by email to peter@nz.butlerschocolates.com or call 04-4727630.

A query about Butlers Chocolate Café

If you would like to contact us about a specific Café matter, please email cafe@butlers.ie.
Please use our Café locator if you wish to contact one of our Cafés directly.

Butlers Chocolate Visitor Experience Booking

If you have a query regarding your booking for the Butlers Chocolate Experience please email us at experience@butlers.ie or call our customer service team on 01 671 0599 Monday to Friday 9am to 5.30pm and 01 474 8159 at weekends.

Wholesale Enquiry

Please email trade@butlers.ie and include your location and a contact telephone number

Corporate Chocolate Gifts

Please contact the Corporate Sales Team on 00 353 1 671 0006 or email corporate@butlers.ie

Butlers Chocolate Café International Franchising

Please email franchising@butlers.ie and please include a contact telephone number.

Working with us

If you would like to work with us, please view our current vacancies here or email a current C.V and cover note to careers@butlers.ie

Press Query

All media/press enquiries should be directed to marketing@butlers.ie

Complaints

We know that sometimes not everything goes to plan. In the first instance, please get in touch to tell us about it.

If you are in one of our Cafés, please speak to a manager/person in charge.
By phone: Please call our Customer Care team on 01 671 0599 from Ireland, 00 353 1 671 0599 from abroad
Online: If you have registered an account with us, please log in and raise a ticket via your online dashboard
If you don’t currently have an account with us, please use the contact form opposite
In writing: Write to us at Customer Care, Butlers Chocolates UC, Clonshaugh Business Park, Dublin 17, Ireland

We will try to answer and resolve your query as quickly as possible. However, in some instances if further investigation may be required, but we will keep you updated along the way.

Alternative Dispute Resolution can be accessed here.

CONTACT

How can we Help?

Complaints

Write to us

Butlers Chocolates UC, Clonshaugh Business Park, Dublin 17, Ireland