We have listed below some of our most frequent queries.
You might find a quick answer here. 

If not, please contact us using any of the methods below - we're very happy to hear from you.
If you're experiencing difficulty in placing an order, email us at website@butlers.ie or call 00 353 1 671 0599 during office hours (9am - 5pm GMT Monday to Friday) and we'll try to resolve your issue as quickly as possible.

If you would like to track your order you can do so here.

If you have a query regarding a booking for the Butlers Factory Tour please email us at tour@butlers.ie or call our customer service team on 01 671 0599.

Contacting our Cafés
Please use our Café locator if you wish to contact one of our Cafés directly.
Butlers Platinum Loyalty Card query - email us at chocolate@butlerschocolates.com

Other useful contact details:
General Enquiry: chocolate@butlers.ie
Order Query: website@butlers.ie
Wholesale Enquiry: trade@butlers.ie
Corporate Chocolates: corporate@butlers.ie
Careers: careers@butlers.ie
International Franchising: franchising@butlers.ie
Media: marketing@butlers.ie  

We aim to respond within 72 hours of receiving your email,  during business hours.


We hope that you're pleased with any purchase from Butlers Chocolates. However, if there's something you're not happy with, please get in touch with the relevant department so that we can try to put matters right.

  • If you are in one of our Cafés, please speak to a manager/person in charge.
  • By phone: Please call our Customer Care team on 01 671 0599 from Ireland, 00 353 1 671 0599 from abroad (Monday to Friday, 9am to 5pm GMT).
  • Online: If you have registered an account with us, please log in and raise a ticket via your online dashboard. If you don’t currently have an account with us, please use the contact form opposite. If its a website query, it would be very helpful if you could copy and paste any relevant links into your email/form.
  • In writing: Customer Care, Butlers Chocolates UC, Clonshaugh Business Park, Dublin 17, D17A076 Ireland
We will try to answer and resolve your query as quickly as possible. However, in some instances if further investigation may be required, but we will keep you updated along the way.

Alternative Dispute Resolution can be accessed here.