To ensure safe working conditions for our team, lead time for orders is 7 working days.

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If you already have items in your basket they will be transferred, but will be subject to local pricing and promotions. Some items may not be available for sale in your selected region and will be removed.

Coronavirus update - This page will be updated regularly, alongside our social channels.

During these uncertain times, we would like to let you know about the steps we are taking at Butlers Chocolates regarding COVID-19. Please be assured we are following best practice and advice from healthcare professionals.

Our online shop at continues to operate safely and in line with HSE protocols.

We have taken extra measures to safeguard and maintain the safety of our staff. As such, our lead times for dispatching orders may be up to 7 working days.

We are constantly monitoring the situation regarding courier services and we will continue to accept orders on the basis that our courier partners are still in a position to undertake delivery. 

Our courier partners are DPD (delivery status updates are available here) and DHL (delivery status updates are available here).

Please be assured that our delivery partners are taking all the necessary steps to deliver your order quickly and safely, however, due to increased demand on the delivery networks, there are delays.  

From late April we have recommenced delivery to New Zealand. However, it is still not possible for us to send orders for delivery to Australia.  

Butlers Chocolate Cafés

A number of Butlers Chocolate Cafés in Dublin have reopened for takeaway service only with contactless payments.

The stores are offering reduced menu and are strictly adhering to HSE guidelines in order to safeguard staff and customers. Operating with small staff numbers, the opening hours and days are temporarily reduced at each location.

The selected stores are;
  • 51 Grafton Street; Mon – Fri, 9am – 6pm, Sat; 10am - 6pm      
  • Dawson Street; Mon – Fri, 9am – 4pm
  • Rathmines; Tues – Sat, 9am – 4pm
  • Ranelagh; Mon – Sat, 9am – 5pm
  • Ballsbridge; Tues – Sat, 9am – 4pm
From Monday, May 25th
  • Clonshaugh; Mon - Fri, 8.30am - 4pm
  • Henry Street; Mon - Fri, 9am - 5pm, Sat; 10am - 5pm
  • Liffey Valley; Mon - Fri, 9am - 5pm
  • Cork; Mon - Fri, 9am – 5pm

All remaining Butlers Chocolate Cafés in Ireland will remain temporarily closed.

We thank all of our staff who continue to be incredibly loyal and also our wonderful customers who have supported us so much over the years. We value our team members very highly and look forward to welcoming everyone again at all locations once this current crisis passes.  

The Butlers Chocolates Factory

Our warehouse remains open. We are committed to serving our customers and are taking as many measures as possible for the safety of our staff.  

We are working very hard to support and be of service to our customers and we would like to ask you to please bear with us during this challenging time.

Here to Help

If you have any questions or queries or need help placing an order, please call us on 01 6710599 (Monday to Friday 9am to 5.30pm) or email

Thank you everyone, we will see you again soon in our Cafés and in the meantime, take care and stay safe.

The Butlers Chocolates Team. 

This page was last updated on May 22nd at 5pm GMT.