Coronavirus update - This page will be updated regularly, alongside our social channels.
During these uncertain times, we would like to let you know about the steps we are taking at Butlers Chocolates regarding COVID-19. Please be assured we are following best practice and advice from healthcare professionals.
Our online shop at Butlerschocolates.com continues to operate safely and in line with HSE protocols.
We have taken extra measures to safeguard and maintain the safety of our staff. As such, our lead times for dispatching orders may be up to 5 working days.
We are constantly monitoring the situation regarding courier services and we will continue to accept orders on the basis that our courier partners are still in a position to undertake delivery.
Our courier partners are DPD (delivery status updates are available here
) and DHL (delivery status updates are available here
Please be assured that our delivery partners are taking all the necessary steps to deliver your order quickly and safely, however, due to increased demand on the delivery networks, there are delays.
We have recommenced delivery to New Zealand and Australia.
Click & Collect Chocolates
A click and collect service for chocolates only is available from 117 Grafton Street, Cork, Galway and Limerick.
- Simply shop from the selection of chocolates available here.
- Enter the location you wish to collect from (117, Cork, Galway or Limerick) in the promo code box at the cart stage.
- Our staff will prepare the order for you and alert you when it is ready for collection.
- Visit your selected store and pay for your order on collection.
Butlers Chocolate Cafés
All Butlers Chocolate Cafés, except those at Dublin Airport, have now reopened. Our stores are offering are strictly adhering to HSE guidelines in order to safeguard staff and customers. Operating with small staff numbers and seating restrictions, opening hours and days may be temporarily reduced at some locations. Please check the Café Locator
for details of opening hours of individual stores.
The Butlers Chocolates Factory
Our warehouse remains open. We are committed to serving our customers and are taking as many measures as possible for the safety of our staff.
We are working very hard to support and be of service to our customers and we would like to ask you to please bear with us during this challenging time. We thank all of our staff who continue to be incredibly loyal and also our wonderful customers who have supported us so much over the years. We value our team members very highly and look forward to welcoming everyone again at all locations once this current crisis passes.
Here to Help
If you have any questions or queries or need help placing an order, please call us on 01 6710599 (Monday to Friday 9am to 3.30pm) or email email@example.com
Thank you everyone, we will see you again soon in our Cafés and in the meantime, take care and stay safe.
The Butlers Chocolates Team. This page was last updated on July 7th at 1pm GMT.