Coronavirus update - This page is updated regularly, alongside our social channels.

During these uncertain times, we would like to let you know about the steps we are taking at Butlers Chocolates regarding COVID-19. Please be assured we are following best practice and advice from healthcare professionals.

Our online shop at continues to operate safely and in line with HSE protocols.

We have taken extra measures to safeguard and maintain the safety of our staff. As such, our lead times for dispatching orders may be up to 7 working days. Please see our current lead time in the header of our home page. 

We are constantly monitoring the situation regarding courier services and we will continue to accept orders on the basis that our courier partners are still in a position to undertake delivery. 

Our courier partners are DPD (delivery status updates are available here) and DHL (delivery status updates are available here).

Please be assured that our delivery partners are taking all the necessary steps to deliver your order quickly and safely, however, due to increased demand on the delivery networks, there are delays.  

We have recommenced delivery to New Zealand and Australia.

Butlers Chocolate Cafés

Most Butlers Chocolate Cafés remain open for takeaway only. Please visit our Cafe locator for details of individual store opening hours. Choose from a wide range of your favourite coffee and barista prepared beverages, freshly baked goods, sweet treats and gourmet sandwiches (where available). The full range of Butlers Chocolates is available in-store. 

Our stores are strictly adhering to HSE guidelines in order to safeguard staff and customers. 

The Butlers Chocolates Factory

Our warehouse remains open. We are committed to serving our customers and are taking as many measures as possible for the safety of our staff.  

Butlers. The Factory Tour

Butlers. The Factory tour is temporarily closed to visitors. We hope to re-open again in the near future for bookings. Please do keep an eye on our Factory Tour Bookings page for more details. 

Here to Help

We are working very hard to support and be of service to our customers and we would like to ask you to please bear with us during this challenging time. We thank all of our staff who continue to be incredibly loyal and also our wonderful customers who have supported us so much over the years. We value our team members very highly and look forward to welcoming everyone again once this current crisis passes.  If you have any questions or queries or need help placing an order, please call us on 01 6710599 (Monday to Friday 9am to 5.00pm) or email

Thank you everyone - we look forward to seeing you all again soon in our Cafés and in the meantime, take care and stay safe.

The Butlers Chocolates Team. 

This page was last updated on February 18th 2021